I have to say that I never thought we’d still be dealing with the aftermath of that nasty little wench named Sandy more than seven days after she swept onto our shores.

I’ve seen a lot of things in New York over the past couple of decades, and I don’t know that I’ve ever seen anything that has maimed us as much as that little lady, and my thoughts and prayers go out to those that have lost loved ones and property and those that are still dealing with downed power lines and long gas lines.

A lot of lives and businesses were interrupted last week, and as I navigated through the aftermath of the storm both personally and professionally, I was reminded of how important it is to let your customers know exactly what’s going on during disasters just like this one.

The business winners for me last week, were the ones that updated their websites immediately with home page alerts letting their customers know the status of their phone lines, the status of their shows, and what to do if you had tickets and couldn’t get to the show itself (and I’ll be honest and tell you that I failed at this one, and got our info up later than I will next time).

Even better were the companies (in the biz and outside the biz) that sent emails with warm wishes, as well as instructions or guidelines about their customer’s purchases, travel plans, events, etc.

Disasters are hard on everyone.  But it’s essential for businesses to remember that you have a responsibility to think about your customers even before you think about yourselves.

Because the disaster will pass.  And when it does, that’s when you’ll want your customers to remember how you helped get them through the storm.

(Many people around the tri-state area could still use your help.  Donate your time or your dollars today.  Click here for more.)

 

(Got a comment? I love ‘em, so comment below!  Click here then scroll down to say what’s on your mind!)

——

FUN STUFF:

– Get Your Show Off The Ground!  Workshop coming up on 11/17.  Only 3 spots left.  Register today.

– Win a Free Ticket to TEDx Broadway!  Click here.

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4 Responses to What Sandy taught us about communication.

  1. Janis says:

    This post gives us hope for the country and the world. Disasters are predicted to become both more frequent and more svere,but they cannot destroy the hope,creatiity and determination of American capitalism . We can most likely expect more disasters, but we are learning and sharing ways to not only overcome disasters,we are learning to capitalize off them. Capitalism’s not bad term.

  2. Catherine says:

    THere is still so much each of us must do / share/ give. Come on theatre pals; give what u can, red cross or clothes or candles or blankets. FEMA once again is not delivering the goods. Just how broke are they .
    National Guard is delivering some hot meals. And while we are at it as producers and playwrights how about taking some small troop into these Staten Island stampededed Brecht wasteland. Lifting spirits through our craft; song ; humor … just sharing in the human Song,r sung story . Anyone interested ? Catherine

  3. Judith says:

    Ken-Sandy is a non-gender name. I was harmed by Sandy as well, but I object to the references you made to “her.” It ain’t necessarily so. I dated I guy by the same of Sandy and he was less than a gentleman!!! The same can be said for “Sandy” the hurricane!

  4. Michael Daly says:

    Well said, Ken.
    Yes, with terrorism and mega storms becoming a parrot our lives, we need to have a plan utilizing the tools available to us.

    Our “Leave it to Beaver” days are gone.

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