TKTS Update: A “comment” from the President (of the TSA)

If you don’t read the comments on my blogs, then you’re missing out.  I pride myself on having some serious smarty-pants readers (including the ones that disagree with me).

And if you don’t read them, you missed a comment from Times Square Alliance President, Tim Tompkins, about our search for more info on the TKTS booth.

It’s an important comment, so I’m pulling it out and putting it up on the mainstage.  Here’s what Tim had to say:

I want to apologize for one of our employees having hung up on someone who was asking questions about the Duffy Square project.  That wasn’t appropriate or professional.

If anyone has questions about the project, they can call Minerva Martinez at 212-452-5213.

There is no doubt the project has been a real challenge, partly because of bad luck (the lead glass contractor went into bankruptcy last year) and partly because it is a very ambitious and innovative project from an architectural and engineering point of view.  All that we ask is that people reserve judgment until it is completed; at that point we hope people will see it as an iconic and wonderful gathering place which allows people to enjoy both Times Square and the theater in new ways.

Thanks for the response, Tim, and for acting the way a President (and a Producer) should.  Taking responsibility, giving accurate information on where to get answers, and giving us a positive spin on a difficult situation is something we all can learn from.

When you’re in charge, something inevitably will go wrong.  Without a doubt.  Will you be ready?

Because how you react when things go wrong, is the most important thing to get right.

Comments
  • BT says:

    When the Northridge earthquake hit Los Angeles, a entire overpass section of the 10 freeway in LA collapsed. It was re-built in 60 days.
    60 days.
    When I run for mayor on NYC, the heads of any construction job that runs over the estimated completion date go to jail for 10 days – and maybe they stay there until completion.

  • Braden Chapman says:

    I think Mr. Tompkins makes a great point here and I think there is another great producing analogy in there. He says
    “All that we ask is that people reserve judgment until it is completed; at that point we hope people will see it as an iconic and wonderful gathering place which allows people to enjoy both Times Square and the theater in new ways.”
    In some ways this is very similar to producers constantly battling with fans and industry insiders “reviewing” works before they are done being workshopped- or even open. We all remember the ill-fated Taboo that was well poised to close well before it opened.
    Architecture is just like a any piece of art. It looks like a big ole eye sore when its going up, but when its done, it may be a masterpiece…or perhaps just another dance of the vampires. What do you think the Mona Lisa looked liked before it was finished?

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