Part-Time Call Center Supervisor

WHO: SmartTix

SEEKING: Holiday Part-time call center supervisor.

RESPONSIBILITIES: 

-Supervising call center staff ranging from 2 to 5 operators per shift to ensure staff performs up to quality control and performance standards of the company
-Training new call center staff as needed
-Managing customer service calls and emails from patrons
-Communicate with clients regarding special patron needs
-Handling first line and overflow ticket sales calls
-Consulting with Management regarding personnel issues
-Processing special ticket offers
-Light clerical work
-Keeping Call Center reports current and making informed staffing decisions based on report data

REQUIREMENTS: Candidate should enjoy a casual atmosphere but also be able to thrive in a team that values standards and excellence. This is a great opportunity for someone who wants to realize his or her potential with growing company.

Min. Requirements: 
– Four Year College Degree
– Strong computer knowledge required (Excel, Outlook, Microsoft Word)
-Typing: 45 WPM minimum
-Customer service experience
-Clear articulate speaking voice
-Accurate spelling, grammar in written communications

Additional consideration will be given to candidates who possess the following qualities:
-Attention to details
-Ability to motivate and encourage staff to consistently perform well.
-Friendly
-Patience
-Helpful and caring personality
-A working knowledge of the entertainment industry
-Prior supervisory duties

WHEN: Training starting on/around Monday, November 7th. First Shift on around, Monday, November 14th
End Date: Sunday, January 15th possible opportunity to continue with the company. 

PAY: $11/hr

HOW TO APPLY: Please send a resume with cover letter explaining how you can benefit our company to jobs@smattix.com with subject line "Call Center Supervisor". Please no calls or walk-ins.

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