Customer Relations Associate – Jazz at Lincoln Center

WHO: Jazz at Lincoln Center

POSITION: Customer Relations Associate

DESCRIPTION: The Customer Relations Associate supports Jazz at Lincoln Center’s (JALC’s) customer base by interfacing with subscribers, patrons, and ticket holders in order to handle relevant customer service issues. He/she also coordinates with internal JALC departments and provides administrative and clerical support to the Manager, Subscriptions and Ticketing.

Responsibilities
•Interface and handle all customer service related issues related to JALC and licensee events by answering inquiries in-person, via multiple phone lines, e-mails, and direct mail.
•Fulfill house seat orders and subscriber ticket requests or exchanges.
•Interface with the JALC Box Office as related to ticket purchases, refunds, and customer services.
•Update and maintain Tessitura ticketing database as well as the department’s general mailing lists.
•Research the account history of customers for targeted mailings.
•Assist with the annual subscription campaign fulfillment.
•Create and send e-communications to subscribers on a daily basis.
•Assist with customer inquiries at JALC concerts and events, as needed.
•On-site staffing of the subscriber services table during concerts as needed.
•Troubleshoot customer service matters and provide responses for the general public.
•Manage and update outgoing phone messages.
•Complete other relevant duties as needed.

Qualifications
•Minimum of two years of professional work experience, preferably in a ticketing and/or customer service role.
•Minimum of an Associate’s degree in business or a related field or equivalent relevant experience.
•Previous experience with computerized ticketing software program(s).
•Proficiency in Microsoft Office Suite along with basic knowledge of Tessitura.
•Ability to multi-task and work under pressure in a strict deadline-oriented environment.
•Superior written and verbal communication skills.
•Strong time management and organizational skills along with ability to work independently.
•Exceptional customer service and interpersonal skills.
•Excellent attention to detail and strong ability to take initiative and work in a collaborative and productive environment.
•Ability to consistently maintain a professional demeanor and customer-oriented attitude.
•Willingness and availability to work some evenings or weekends as needed to support Jazz at Lincoln Center events.
•Knowledge of and interest in jazz music, with an understanding and appreciation of JALC’s mission and values.

Work Hours
Full time (Mon-Fri) plus evenings and weekends as required

Compensation
Commensurate with experience

To Apply: Please send cover letter and resume to hr8@jalc.org

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