I’d like to take credit for this . . .

. . . but it wasn’t all me.

Almost a year ago, I posted a ranty blog about those annoying alarms on subway emergency doors that never alerted anyone of an emergency.  “Enforce ’em or turn ’em off,” I said.

Well guess the heck what.  They turned ’em off.

Was my blog what did it?

No, no, no.

Were the hundreds or thousands of blogs, comments, phone calls, and complaints what did it?

You bet your bottom dollar, Annie Warbucks.

I applaud the MTA for listening to the feedback of the many who chimed in and realizing that if 100 are complaining, then there are probably 10x as many that feel the same way. They are just too lazy to pick up the phone and b-i-t-c-h.

And the same thing is true for your show.

I have a rule when it comes to developing a script, a logo, a business plan, whatever.  If I hear the same comment from three people, I make a change, no matter what I think.  Because that many people with the same comment means that there are 300 that feel the same way (this is the general principle behind focus groups and market research, btw).

Just don’t be like the MTA and wait ten years to make it happen.  Because your show doesn’t have that long.  People need the subway.  People don’t need shows.

So lose the ego, listen in and learn.


(Got a comment? I love ‘em, so comment below! Email Subscribers, click here then scroll down to say what’s on your mind!)

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  • Andrew Hendrick says:

    Hi Ken,

    In continuing the discussion on listening (and possibly acting upon) comments from the general public, I wonder what your opinion might be on Mr. Barbour’s recent casting as the POTO, and the outcry it received. I personally, am very excited to see him take on the role. When i was still in college, James gave me my first performance opportunity in NYC to perform alongside him as a guest for his holiday concert, and has continued to be supportive, kind and generous with his advice and opportunities for an up-and-comer. People make mistakes, and I think deserve to be forgiven, if of course they prove to be worthy of that chance. In this case, in my opinion, no one is more deserving. I will be happy to support him and Phantom for casting someone who will be great in the role.

  • David Merrick Jr says:

    But tell me, Ken: what happens if you’re really in love with a show/material but three people tell you No Good?

    But you really, really love it…

    Something tells me your Rule of three goes our the door…am I right?

  • Kelly says:

    I noticed that but I thought it was just a fluke at Ditmars!

  • Your blog on Off Bdwy yesterday applies to off off as well. Lean and mean and few people for many jobs. I also look for ENTHUSIASM! Thanks, Shela Xoregos

  • Enthusiasm goes a long way, but at the end of the day you can’t listen to everyone else. We each take responsibility for our own decisions. You already know in your gut what you need to do and should listen to your instincts. Plus, it all depends on the source and quality of the feed back. I recommend you should always qualify the person giving you the feed back before taking their advice.
    Ken, is qualified and I take a lot of his advice and can’t wait for my Producing 102 class. However, I also have very different opinions than his on a few past topics. Doesn’t mean we have to agree every time.

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