GUEST BLOG by Sara Fitzpatrick: 5 ways to make sure you’re ACTUALLY connecting with your audience online
The Internet is the child of Al Gore and that’s why we capitalize it like a first and last name.
The Internet is the end.
The Internet is the beginning.
The Internet has made virtual space more valuable than physical space.
The Internet is___________.
All these statements about The Internet are equally true… including the blank statement. So if The Internet is and is not all of these things, how do you use it as an effective marketing tool? This has become an increasingly important question as the days of treating digital as an afterthought are gone. The Internet is constantly evolving, but here are some approaches I’ve discovered from my fifteen years of digital marketing to make sure I’m actually connecting with an audience online.
1. Exercise empathy
If you’ve ever secretly wanted to be an actor, here’s your opportunity to get method.
Start looking at things from the audience’s point of view. The days of big brands shaming people into buying a lifestyle are gone. Now, it’s about welcoming them into your brand world and engaging them in a dialogue. This is not to suggest people will ever stop buying things out of a place of deep shame, that will never get old for some of us! But thinking that people want to hear a monologue about a brand from a rigid entity is outdated and ineffective. Modern marketing engages your audience in a conversation where they feel welcomed into your brand world.
So, if your marketing strategy is based on a dialogue, you need to define your voice. But how do you do that?
2. Create and abide by your brand guide
Your show is meant for somebody and the better you can figure out who that person is, the more effectively you can reach them.
What does your show’s brand pyramid look like?
What are its key attributes?
Who are your competitors?
What are your strengths, weaknesses, opportunities and threats?
What does the consumer look like for your show?
What are the visuals, tone and creative that will best convey your brand message to your most likely consumer?
When you’re able to clearly abide by that brand voice you can generate tailored, high-quality materials. The digital space may be a person’s first touch point for your brand, so pay attention to what you’re saying. The quality of your content online is more important NOW more than ever, which leads us to the next guideline–
3. Weight quality over quantity
Your brand voice in the conversation will come through in the content you create. Be thoughtful; it’s easy to understand why consumers are increasingly wary of anything online. Create quality content you stand behind. Once you’ve created this content, you need to be strategic about where it goes.
Advertising is not always content and content is not necessarily advertising. What’s impactful in print may equally fall flat on a smartphone. The time and effort spent creating content that tells us what your brand voice is will be wasted unless you’re also smart about where it’s being heard. Different advertising and social media platforms have taken on distinct personalities; personalities you need to consider for your messaging.
Additionally, it’s important to remember that even if someone isn’t “following” you, it doesn’t mean they’re not engaged. Consumers are using social media as a research tool for brands instead of blindly following them—which is another reason your brand voice needs to be consistent and true. A new user is as likely to see your Instagram post as a loyal fan. “Followers” don’t carry the same amount of weight as they used to because they don’t necessarily translate to popularity or customers and vice versa. And speaking of followers….
4. Beware of fake news
Bots and followers leave everyone with that uncanny valley feeling: looking at a face that appears human but isn’t actually a flesh-and-bone human being. It’s a vile and insidious feeling. You’re unable to trust that anyone is who…or even what they say they are. I feel horrible even talking about it, I need to go buy something.
Buying followers and utilizing bots is a big example of putting quantity or quality… or quantity over reality. We don’t buy bots and I would never recommend it to anyone. Not only because it’s an ethically grey area, but because it’s not actually helpful in gathering insights for your brand. It really has more to do with how the audience is reacting to your product. How is the audience growing? What are the elements of your marketing matrix that drive traction and interaction? What are the messages that spark the most engagement? Fake follower data isn’t going to help you with that.
And alongside bots, the last important trap to avoid in your path to becoming the Beyoncé of branding-
5. Just because your friends are jumping off the bridge…
Just because everyone is buying New York Times triple trucks in July, doesn’t mean you should too. ALWAYS consider your brand voice and be loyal to it. Like your savvy customers, you can see what the competition is doing as research, but that doesn’t mean you should blindly follow and do the same thing.
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Sara Fitzpatrick is the Founder and President of ARTHOUSE, a full-service media agency that partners with forward-thinking web advertisers in the strategy and design of innovative brand campaigns. Their services include branding, content creation, social management and media buying with a focus on how creative drives campaign success.
You can hear her podcast interview with Ken here.