Is social networking hurting sales?

I got an email blast for a Broadway show the other day that made me wonder whether or not we’re putting too much emphasis on the “like” or the “follow” call to action that is appearing on every piece of marketing material known to man these days.

Here’s what concerns me:

In direct response advertising, what we want the person to do is buy a ticket. Period.  And any great salesperson will tell you that when you make the “ask,” you offer your customers only what you want them to buy.  If you offer something else to them at the same time, they just may take it.  And then you lose, or diminish your returns.  Make the ask, and if your customer rejects your first and best option, then you can reduce your ask.

By pushing the “Like us on Facebook” or “Follow us on Twitter” we’re actually giving our customers a free way to show their support and love for a product without spending any money.

Yes, obviously there is a big difference between seeing a show and liking it, and the customer is missing a big part of the experience . . . so let me give you another example.

I got an email asking for a Kickstarter donation yesterday. I signed on and was ready to make my pledge when I noticed something.  The project had only raised money from 5 people.  But the project had almost 40 “likes.”

Obviously those 35 other people didn’t “like” the project that much, right?

Could it be that some of those 35 people were on the fence about giving and then clicked the like button and said, “Ok, now I don’t have to feel so guilty for not doing anything”?  They had an out that could show their support, albeit in a small way, without buying.

Now, you could argue that these people are warmer leads for conversion later on down the road (as long as a good social media strategy backed it up), but we could be letting some people off the hook by pushing liking and following too much.  (Hopefully someone will do a study to see whether this theory bears fruit or not.)

But whatever the answer to the question is . . . the message is the same.

Be careful what you ask for . . . because you just might get it . . . or worse, you might not get it.

 

(Got a comment?  I love ’em, so comment below!  Email subscribers, click here, then scroll down, to say what’s on your mind!)

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10 Simple Steps To Start Internet Marketing Your Show.

You’re probably smart enough to know that the internet is where you’re supposed to be if you’re trying to market your show.

But are you smart enough to have started?

If you are one of those Producers or Playwrights who always meant to get around to understanding the internet but haven’t quite got around to it, don’t worry, you’re not alone.  I know a bunch of players in the Broadway arena who still haven’t picked up the ball yet.  

To help you get into the game, I consulted with my web-guru, Jamie Lynn Ballard (who makes all of my sites so pretty), and we came up with the following 10 Simple Steps to Start Internet Marketing Your Show.  These tips work for Broadway shows, Off-Broadway show, Off-Off Broadway shows and everything in between.  In fact, this list is even more helpful for the smaller shows.  Apply the majority of these tips and you can make your show seem a lot bigger than it is.

Ready?  Here we go.

 

10 Simple Ways to Start Internet Marketing Your Show

1. Buy Your Domain Name

You’ve heard me say this before, but this is the most important thing you can do when you start plans for a show.  As soon as you have an idea, make sure you snatch up the domain, because if you don’t, someone else will.  Use a site like GoDaddy that sells domains and hosts websites, so you can buy and build in the same place.  And get a starter site for your show up as fast as you can.  It doesn’t matter if you don’t have all the relevant info yet.  The sooner you can put up your site, the sooner it will show up in search engines, and that means free traffic.   

2.  Know SEO

SEO, or Search Engine Optimization, is one of the most important things you can learn about internet marketing.  Do it right, and you’ll stand out like Gulliver in the land of Lilliput.  Ignore it, and you’ll fall to the bottom of the web sea.  What you should know is that as technical as it sounds (why are all acronyms scary?), there are basic strategies that are very simple, so don’t be scared.  Pick up a book and get started.  

3.  Build Your List

I’ve spoken on three internet marketing panels in the last six months and in the wrap up section one panelist always said, “The most important thing a web marketer can do is increase the quantity and the quality of his/her opt-in list.”  Email Marketing allows you to build relationships with fans, promote your show, sell tickets and more.  Put a sign-up box on your website to collect email addresses, and send occasional emails to your list with information and updates about your show to keep them engaged.  Use a company like Benchmark to make it easier for you (Constant Contact is so 2005).  It seems so old school, I know, because this is what internet marketers were telling everyone ten years ago, but let me tell you first hand, that an effective marketing email blast is one of the most important tools you have in your show’s marketing tool box.

4.  Invest in PPC

PPC, or Pay-Per-Click Advertising, is one of the most economical and low-risk ways for you to reach customers.  If you aren’t yet ranking high in Google organic search results (and even if you are), pay-per-click advertising gives you a way to appear alongside the sites that are.  Don’t have a lot of cash to spend?  Don’t worry, Google Adwords and other PPCers let you set a cap on how much you want to spend per day.  Tip:  PPC works best when you have a very specific target demographic (e.g. bachelorette parties for The Awesome 80s Prom).  PPC can get pretty involved when you start talking Quality Scores, etc., but it’s worth learning, because it can put butts in the seats and bucks in the box office fast.

5.  Be Social.

Create profiles for your show on social networking sites, like BroadwaySpace, Facebook, and Youtube (if you have video content). Your presence on social media sites may or may not help you sell tickets right away, but if that’s where your audience hangs out, your show should, too.  Make sure you keep these sites filled with content.  No one likes an outdated social networking page.  It’s like the guy on your block who never cuts his lawn.

6.  Tie Your Sites Together With Twitter.  

Twitter is the twine of social media.  By using this microblogging site you can quickly communicate with all your fans.  You can also find new ones by prowling the Twitterverse searching for keywords that fit your show (doing Romeo and Juliet? Look for people tweeting “Shakespeare”).  Once you have them in your world, use Twitter to point people to your website, social networking pages, or blog posts.

7. Blog

In addition to providing you with another channel to interact with your audience, blogs are search engine magnets.  Pick a topic, sign up to a blog site like Typepad, and start blogging.  Keep SEO strategies in mind as you go.  Oh, and remember one thing.  Before you start, eat your fiber.  Your blog doesn’t have to be updated hourly or daily, but it does have to be regular.  Think of it like a daytime talk show.  Every day, same time, same network . . . yours.

8.  Be Your Own Press Agent.

Write and publish articles and press releases about your own shows.  Publish your stuff with sites like GoArticles or EzineArticles, and take it to the next level with a site like PRWEB.  PRWEB allows you to submit your news releases to search engines, news sites, content syndicators, and RSS feeds.  This is one of the fastest ways to increase incoming links (or ‘link population’), which will improve your credibility with the search engines.

9.  Analyze This!

The #1 rule of marketing is to test and then test again.  Just like in grade school, you didn’t know how you were doing until you saw your report card, right?  Get your web report card by signing up for Google Analytics.  Analytics is a free service that allows you to track and analyze your web traffic so that you can judge the effectiveness of your marketing initiatives and understand how visitors found you, what they like about your site, what they don’t like about your site, and what you can do to keep them coming back.  If you’re not looking at your metrics, it’s like going through school without ever knowing if you passed or failed.  You can’t get better without someone telling you how you’re doing.  Let Google school you.

10.  Be Submissive.

Search engines can be old-fashioned, and sometimes they like a formal introduction. If you’ve got a new site, take the time to submit it to search engines.  Hit the major ones (Google, Yahoo, MSN, etc.), of course, but take the time to look for specialized link directories and niche sites to submit your website for indexing.

 

For specific tips on starting a theater blog, click here.

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